AI CRM and WhatsApp automation
A customer CRM with segments, WhatsApp campaigns, automations and an AI layer, so the team can follow up every enquiry and win back quiet customers.
Client: A logistics company in LagosType: Client systemService: AI and automation
This system holds client data, so the preview shows its layout with every name and figure hidden.
The challenge
Leads, customer messages and follow-ups were handled by hand across phones and spreadsheets. Good leads went cold and repeat customers drifted away unnoticed.
Where it stands
Live and in daily use. It helps the team manage more customers and grow efficiently, and flags quiet customers before they are lost.
What we built
- Customer CRM with status stages from new enquiry to repeat and VIP
- Segments and WhatsApp campaigns, with marketing consent tracked per customer
- Automations, including win-back messages for dormant customers
- Automated lead sourcing and enrichment
- Telegram admin panel for broadcasts
- AI layer that sorts, drafts and summarises across the system
- n8n
- Telegram
- Apify
- Apollo
- Google Sheets
- OpenRouter
- Claude
Want a system like this for your business?
Fifteen minutes, no cost, no pressure. You'll leave knowing what to fix first, even if you don't work with us.